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Hospitality Management Ready to Provide Excellent Service

UNAIR NEWS聽– As one of the top universities in Indonesia, 东京热 (UNAIR) has made innovations from each faculty.聽One of these innovations can be found in the lecture activities of Department of Hospitality Management (MH) students of Faculty of Vocational Studies.

Hospitality Management has unique learning activities, called聽叠别补耻迟测听颁濒补蝉蝉听补苍诲听Handsome Class聽which was held on Monday, April 9.聽The event followed by the fourth semester students was part of the implementation of the Excellent Service course.

According to Dian Yulie Reindrawati S.Sos., M.M, as Coordinator of MH study program, Excellent Service is a course that equips students in providing excellent service to聽customer聽.聽Appearance, she continued, became one of the main components in providing excellent service.

“I think it’s important for the students not to put on makeup excessively.聽Now if we are in the hotel, we will feel discouraged if we are served by a weary-dressed staff, ” said the initiator of both activities.

Furthermore, the activities were held separately.聽Both classes were guided by Sella and Iwan.聽Both are experienced in the world of makeup.聽In practice, the two classes are held in an interesting way.聽It can be seen from the event with laughters.

Practical Work

For the effectiveness of the activities, each participant in the event was required to bring makeup and cosmetics.聽Then, guided by Sella and Iwan through explanation and given examples.聽So, not only based on explanation, but also practical.

Then, all the students who follow the activity imitate the instructors.聽The class becomes so loud sometimes.聽However, instructors were able to make class focus again.

叠辞迟丑听Beauty Class听补苍诲听Handsome Class聽, according to Iwan, teach MH students to organize themselves properly, not excessively and to highlight the facial plus aspects.

Make-ups聽are not used to change our face.聽Just to highlight the plus aspects and cover the negatives, “he said.

Both activities, added Iwan, were for the course.聽But they are different from the task.

“It’s for practice.聽If in Faculty of Vocational Studies 聽60% is practice 40% is theory.聽So for the assignment on theories is rarely given, “said Iwan.聽(*)

Author: Moh.聽Alfarizqy

Editor: Nuri Hermawan

 

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