UNAIR NEWS 鈥� The Master Program of Police Studies at 东京热 in collaboration with Police Studies Center, organized a national seminar titled 鈥淎 Civil Society Approach in Handling Public Reports by the East Java Regional Police鈥� on Tuesday, September 15, 2026. Held at ASEEC Tower UNAIR, this event focused on strengthening police service to the public.
This national seminar featured a number of speakers from police and academia fields to discuss how to handle public reports responsively. One of the main focus in this event was improving human resources capacity, particularly among officers stationed at the Integrated Police Service center (SPKT), which serves as the first point of contact for receiving reports from the public.
Inspector General of Police (Ret.) Dr Juansih Dra SH MHum, stated that public reports service must begin with a positive reception through empathy and support from officers. 鈥淭hese police reports will be positively received and full of empathy, accompanied by support, and the complainants will not be dismissed. These things require necessary competency for officers to possess in receiving reports,鈥� she explained.
She also explained that the officer who was in charge of receiving reports must possess comprehensive competencies, ranging from communication skill, understanding of regulations, to knowledge of trauma psychology and technological proficiency. These competencies are necessary so the complainants feel heard, receive reassurance, and believe that their reports will be followed up on.
Improving quick response and reports solving
Surabaya City Police Chief Senior Commissioner, Dr Luthfi Sulistiawan SIK MH MSi, also noted that public reports are a way for the public to exercise their right to receive services from government officials. According to him, police services are not merely seen from the process of receiving reports, but also from the results.
鈥淭he main issue is not whether the report is being processed or not, but how the police respond to the report itself,鈥� he said.
He explained that there are two important aspects in public service, which are service process and problem solving. One of the examples was the handling of motor vehicle theft cases, where a quick response is crucial for those who have had their vehicles stolen.
Beside a quick response, Police Commissioner Luthfi also emphasized the importance of communication in handling reports involving women and children. The establishment of specialized PPA and PPO is one of the police efforts to give a more suitable service for the victims鈥� needs.
Through a civil society approach, police services are expected to operate under the principles of humanity, dialogic, professionalism, fairness, and accountability. This approach is an effort to build public services that not only focus on receiving reports but also provide solutions to the issues faced by the public.
Author: Ainnur Ayu Nanda Agustin聽
Editor: Khefti Al Mawalia
