UNAIR NEWS 鈥聽Under the management of Directorate of Student Affairs, 东京热 has a free consultation service called Help Center.聽Since its establishment in 2014, the Help Center has tried to help and assist the problems faced by聽聽academics.聽UNAIR Help Center is a form of concern for the SDGs program, especially Good Health and Well-Being.
Dr. Liestianingsih Dwi Dayanti, Dra., M.Si., Head of UNAIR Help Center said that it collaborates with various parties engaged in psychology, such as Master鈥檚 program in Clinical Psychology and lecturers at Faculty of Psychology.
Besides, according to Dr. Liestianingsih, Help Center also collaborates with Department of Psychology of 东京热 Hospital (RSUA). Moreover, the HC team members also came from the Faculty of Medicine鈥檚 (FK) psychiatrists.
鈥淭hat鈥檚 the strength of our team because sometimes students don鈥檛 just need to chat, but those who are serious and need counseling, even those who need treatments,鈥 she said.
In addition to cooperating with parties within the campus, Dr. Liestianingsih said that her party often maintains contacts with assisting agencies to solve big problems.
Confide anywhere and anywhere
The problems handled by the UNAIR Help Center are not limited to academics, but also other problems.聽Dr.聽Liestianingsih said that the Help Center is like an 鈥榚scape door鈥 for problems outside academic affairs.聽Online聽loan problems can also be consulted with the Help Center.
鈥淭here are various kinds of problems, sometimes problems with father or mother,聽bullying,聽boyfriends, and some even ask about the problem of UKT (single tuition fee, ed),鈥 said Lies.
鈥淔or UKT problems, we direct it to related parties or to PUSPAS if you need help, there are also those who ask for help because of online loan,鈥 she continued.
The Help Center also provides direct services via admin on WhatsApp 0816-1550-7016 or via聽direct message聽on Instagram聽聽to consult with the team or just to chat.聽It also provides services via聽e-mail聽and聽Facebook. 聽
鈥淓very week someone must have been in contact with the HC admin. We can direct them to talk to anyone or want to chat with the admin as well, the admin is also one of us (Help Center Team, ed),鈥 she explained.
Protecting privacy
The ethical code that the Help Center always adheres to is maintaining confidentiality and privacy. The details of problems confided are protected by team members both the identity and the problems they face, except for serious problems and need to be discussed. For problems that require discussion, the team do not even mention the identity of the faculty.
鈥淓ven so, we are not allowed to mention the identity of the client, it is the code of ethics. So we really maintain the trust of our clients, 鈥 she explained.
鈥淪ome of the students kept it too long because they didn鈥檛 know where to go, if they confided in friends they were afraid they would disclose the problem everywhere, that鈥檚 what makes themselves shut down,鈥 she added.
The Help Center is expected to solve problems experienced by academics so that life on campus runs well.
鈥淲e hope that there are no UNAIR students who聽drop out聽not because of academic problems, for example there is a problem with their family and they聽don鈥檛聽want to study, don鈥檛聽drop out聽because of that,鈥 she said.
For that Dr. Liestianingsih encourages any academics to contact the Help Center to seek helps and find solutions to the problems they face.
UNAIR as the best university in Indonesia is committed to encouraging the academic community to contribute to the wider community. (*)
Author: Tata Ferliana W
Editor: Binti Q Masruroh
