Damaged or faulty goods

We pride ourselves on ensuring all products sold are of the highest quality.   All items are quality controlled and checked for faults before they are dispatched to customers. However if you have a concern with a faulty or damaged item, please email us at


No refunds for incorrect choice, vouchers or discounts/promotions.  Molli will happily exchange (other colour or model) if you require.

Arranging your return 

  • Within 7 days of receiving your purchase you must confirm your exchange
  • Requirements via email
  • We will confirm if the return of the product is suitable and send you a returns Form.
  • The returned item/s must be in original condition with all tags remaining  in place. Item/s must not have been used, washed or altered in any way.
  • The returns form and the product must be send via a registered postal  service. Please provide us the tracking number.
  • Once the items have been received, you will receive an email confirming  receipt of item.
  • The shipping costs incurred for returning items for an exchange are not covered by Molli. Only those items confirmed as faulty and returned will have any shipping costs refunded.
We can only accept items purchased on our webshop If you purchased your item through an alternate online site we ask you to contact the store in which you purchased the item for further assistance.